Kitchen Remodel Goes Bad — REAL Bad! Yesterday I showed you our new countertops delivered and installed. I asked you if you could figure out the big OOPS!!? Kimberly, Kathleen and Nancy totally figured it out. The marble was suppose to be delivered Honed, not Polished. And credit goes to those who mentioned the missing sink — that is also very true. I added the sink’s location for those wondering where it belongs. The sink couldn’t be cut for the island yet because first it needed to be honed. Bummer that it wasn’t done before being delivered, but watching this beast get delivered, I couldn’t imagine honing the island anywhere other than onsite at this point. The stone fabricators took home the pieces on either side of the range so they could sand off the polished surface, then returned the next morning to work on the island.
Up to this point our head contractor had quit twice — the first time, after my entire kitchen was gutted — the second time, right before the marble was ordered because he needed the money for the counters or he was quitting. He sent some very mean and disgruntle text messages to Stud. Everything in us wanted to kick him to the curb, but we knew doing that would delay the process more and we were already worn out! We continued obliging and even the day before these pictures were taken gave him another thousand dollars for the backsplash to get done. We kept trying to hand out checks because we really wanted to get this done and had the thought that Money makes people work. We learned it does just the opposite. Money makes people walk!
When the stone fabricators returned to hone the island, a different crew of guys came to tile the backsplash. I wanted a White Subway Tile Herringbone backsplash with white grout. I emailed and texted an example picture to the contractor. I liked the white quarter rounds as a border, but because I only needed a backsplash on one wall, I chose a trim that would allow as many changes in the herringbone pattern as possible.
I love the thin border that these tile trims offer and it cuts easily with a hacksaw.
Let the backsplash begin!
Another picture of some progress!
And a few minutes after this picture was taken — someone lost their temper.
It wasn’t any of these guys!
The contractor came into the house with angry eyes. I headed to my office to avoid him and at the same time, looked over at Big B and told him I was going to need him to be my shadow for the next little bit. Mrs. Lane, Mrs. Lane — I could hear from my office. I stepped out into the kitchen and Big B followed closely behind. How do you like the backsplash? It looks great…except…um…I think the tiles were suppose to flow horizontal not vertical!?! I followed up with, But it looks VERY Nice — in effort to keep the peace. And then he turned to me and said, Would you follow me? I had seen him extend this invitation countless times to Stud where he obliged and dished out more money. At this moment I knew the end was drawing near, but I didn’t know how abruptly! I followed him to the front porch with Big B at my heels. And then as he motioned for me to continue further. I said, This is as far as I’m going. His eyes grew more upset.
He then began, Mrs. Lane, the countertops aren’t honed because Mr. Lane never told me. And the backsplash wasn’t right because Mr. Lane messed up. To which I responded, Let’s not blame Mr. Lane. He doesn’t know the difference between honed and polished and he’s not the contractor, he has been out of town, and the information I requested has been on every sheet of information I have given to you. LLLOONNNGGG Silence. He continued, It was the guys, they messed up, I’m really sorry they aren’t doing a good job. (I had listened to a month of blaming and lying from this man and at this point I did a bad job holding my tongue). These guys have been working very hard and done an amazing job. The kitchen looks very nice. I have been so impressed with their quality and work ethic. I understand you have a lot going on. You accidentally messing up on a detail is okay, I understand. I make mistakes, too. We all do! I appreciate your guys working to fix these mess ups.
Picture a red faced man about to BLOW UP!
At this, he yelled a bunch of stuff — a messy mix of English and Spanish. He walked away. Then he turned back around looked me in the eye and said, That’s it, we’re done! He opened the front door and screamed another messy mix of English and Spanish and ended in clear English so I’d understand. Get your stuff and get out or here, we’re through!
The tile guys looked at me and told me how sorry they were to leave the job incomplete. They wrote down their phone number for me so they could complete the job later. They told me to make sure I didn’t tell the contractor I had their number because you never know and he left it at that. The stone fabricators weren’t sure what to do because they were an independent company hired by the contractor rather than one of his day laborers. I felt pretty shaky and scared so I asked them if they’d come back the next day. They were super sweet and said they would. The head stone guy also said, The contractor yelled at me in a mean way earlier. He was wigging out or something. Pretty scary! He double checked that I was okay and at that point my neighbor was already over to check on me — don’t you love the convenience of texting! I left the house to meet my sister for lunch and Stud started receiving apology texts from the contractor — over and over again. I think I upset your wife. I’m sorry. I still want to finish the job. Stud and I talked it over and decided that it was no longer safe to continue with this guy. Yes, we finally came to our senses!
At this point we had paid 77% of the job and still lacked the cabinets being alligned, completion of honing the stone, a kitchen sink, the range being installed, the hood being installed, the hood being trimmed, the backsplash being tiled correctly, a final coat of paint…I know I’m missing something!?! We felt like we would be out some extra money getting this job complete, but knew it wouldn’t be wise to ask for any money to be returned. We responded back to the contractor. We appreciate your help up to this point, the kitchen looks very nice. You have asked to be done and we honor that request.
He never responded. A part of me felt relieved.
And another part totally frustrated … it’s hard living in a mess!
Creating Our Dream Kitchen.